The essence of customer service frequently becomes overshadowed by the relentless pursuit of profit and operational efficiency. Yet, amidst this, the profound impact of treating customers with genuine respect, empathy and appreciation remains a fundamental truth. This concept, while seemingly straightforward, is a powerful catalyst for elevating a company’s customer service from merely transactional to […]
After more than a decade of dedicated service and leadership, Ellen Tuchman Rothmann has announced her retirement as President of Tuchman Advisory Group (TAG). Reflecting on her remarkable journey, Rothmann stated, “One of the great joys of my life has been my involvement in the dry cleaning industry. My father, the legendary Sid Tuchman, owned […]
Hacked…Part Two: With online activities being such a vital part of your interaction with potential and current customers, a major part of your communication methods, and a significant portion of your marketing efforts, the security of your website, social media and email accounts is vital. Since writing my last article, a majority of my time […]
