The Key Leadership Traits for Building a Strong, United Team

Effective communication and transparency are the cornerstone traits of successful leadership. They are the guiding lights illuminating the path to creating a solid, united team capable of consistently delivering outstanding customer experiences. Let’s look at the significance of these two essential traits and how they contribute to fostering a culture of trust, loyalty and collaboration […]

Email: It’s So Yesterday

My phone rings, it’s my Millennial son calling me! My heart starts to palpitate. I start to sweat. I answer with trembling fingers and say, “what happened,” “are you OK,” “did you have an accident.” He replies, “No Dad, just wanted to talk and see how you’re doing.” My jaw dropped…amazing. Texting has definitely turned […]