Honestly, there have probably been more articles, seminars, books and classes on customer service in our world as long as I can remember. Same goes for drycleaning and laundry service business as well. So, look out, here comes another one. I can’t take full credit for all of these quotes listed here but I am […]
Tag: Kenney Slatten
Looking Back At What Really Has Worked And What Hasn’t
It was prior to 1990 that I began to read about various solvents being developed and would spread across the world in the 1990’s after the 1990 Clean Air Act revision, putting tighter restraints on solvent usage, mostly perc though petroleum would also continue to have restraints as it is going to do so today. […]
People Are Poor Listeners
Many of the problems in this world are due to poor listening. Volumes have been written for as many years as any of us can remember. Yet, there is still the agent, customer representative, spouse or our own darn selves who don’t really listen to what the other person is really saying. Currently I average […]