This month I invite you to join me in a little exercise. Not the type of activity that takes place at the gym. That would be a total waste of time and energy as well as an insult to my sedentary lifestyle. Try to recall three instances since January where you received exceptional customer service […]
After a brief illness, Robbie Lamont Freeman passed away Sunday, March 5, 2017 surrounded by his family. Robbie was born November 24, 1947, in Sandersville, Georgia. As the son of a Methodist minister, he lived in various towns throughout South Georgia. After graduating from Georgia Southern College, Robbie served in the United States Army before […]
In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said, “We get our fair share of complaints on a weekly basis coming through our customer service department. We produce a high volume and our customers are […]
