The Stain Wizard’s February Letters Dear Stain Wizard, A customer brought in a Christmas table runner, with a large curry stain. How can I remove the stain, without affecting the glitter and glued on design? Signed, Captain Keith,Captain Keith’s Classic Cleaners, Bentonville, Arkansas. Dear Captain, Curry is considered a combination stain because it has elements […]
Month: February 2023
How I Got Here: Phillip Gorneault
Current Position: Phillip Gorneault is the maintenance director at Best Cleaners in Middletown, Connecticut. The Company: Best Cleaners was founded in 1954 by William J. McCann, Jr. Since then, under the leadership of second-generation owners Bill and Sue McCann and third-generation president Shawn McCann, the Best Cleaners empire has expanded to fourteen locations. Their convenient […]
Marketing KPI Series – Part Three – YTD Dollars and CLV
Pretty much every point-of-sale system tracks and records each customer’s Year To Date dollars spent with you in your dry cleaning shop, and some will go a little further and will include recording all the money a customer has spent with you over the years they have been doing business with you. Both metrics are […]