In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said, “We get our fair share of complaints on a weekly basis coming through our customer service department. We produce a high volume and our customers are […]
Your first response is probably “of course not.” But take a longer look. “Negativity takes many forms: complaining, putting others down, pointing fingers to show who is to blame or focusing on/expecting the worst,” says Richard Podsada, nine10 Inc. “Negativity is very contagious and easily caught. In the workplace, it must be avoided at all […]
Last month I wrote about different types of customers. I also promised I’d expand more and be more specific about certain types of customers. Keeping my word, I’ll continue in this article. It’s inevitable that we all lose customers from time to time. It’s simply impossible to satisfy and keep every customer we come in […]
