We are in the best industry that really shines and stands out with customer service. Restaurants are a good measurement of food quality and it seems everyone eats out these days. However, unlike the drycleaning and laundry industry, customer service in the restaurant business relies on quality food rather than quality service. We have come […]
Search Results for: Jeff Schwarz
Alarming Trends
The usual prescription for this malady: study, read, learn and plan for the future. Said in so many words by the late, great Stan Golomb. I miss Stan. He always knew the trends and he always prepared for them. A man who’s past, Stan often spoke of his days as a Marine in World War […]
Kenney’s Rules Of Thumb
Since being grounded from flying or driving alone, I decided to share some of my Rules Of Thumb I have passed out to customers along the way with my readers this issue. I have often said that our industry runs by guidelines, mostly established by our mother institute, the Drycleaning & Laundry Institute (DLI). […]