Recognizing company employees on a regular basis has innumerable benefits. Celebrating accomplishments and providing encouragement can boost morale, unify culture and increase retention. Employers can single out a particular employee or group for stellar performance revealed through mystery shopping results or customer satisfaction forms. How do you celebrate those employees who have been with your […]
Top issue Industry 4.0 as key driver of the sector German manufacturers of laundry and textile cleaning technology are looking back on two successful years: in 2014, incoming orders were up by 17 percent in real terms on the results of the previous year, sales increased by 34 percent in real terms. Also in 2015, […]
Recently, I have run into a bad stretch of customer service. Not as the provider of customer service, but as the recipient. Even though there should be no excuse for businesses giving bad service, there are reasons why it happens. Apathy, lack of training, inept leadership, etc. The list goes on. Feel free to add […]
