DLI & Regional Affiliates Host 13 In-Person and Virtual Events This Month The Drycleaning & Laundry Institute immediately offered a second installment of its all-new Customer Service Excellence Virtual Course after the initial course sold out in 13 days. Coincidentally, it is just one of a combined 13 in-person and virtual events DLI and its […]
It seems that’s when November comes around is when we really focus on customer appreciation and showing thanks. Sometimes, it can get overwhelming because we tend to also see dollar signs when it comes to showing our appreciation. I’m sharing with you 50 different ways you can show thanks for little to no dollars (under […]
Poor customer service can haunt you for years to come, especially if you don’t stay laser focused and strategic. With the Halloween holiday coming up it’s perfect timing to share how poor customer service can leave you with the hairs standing up on the back of your neck. Customer Haunting: Poor customer service can leave […]
