Most customers don’t leave after one big disaster. They leave after a bunch of small disappointments. A shirt that isn’t ready when you said it would be. A “we’ll call you” that never happens. A price that feels different from what they expected. None of those alone feels huge. But together, they quietly teach customers […]
The DL Expo West 2026 is quickly becoming the must-attend event for drycleaning and coin-op laundry professionals. With 112 booths already sold—representing a 20% increase over 2024—the show is on track to deliver its largest and most dynamic experience yet. Drycleaners and Coin-Op Owners will want to visit the 66 companies represented and hear the […]
There has been a rush of interest from dry cleaners of all sizes in experimenting, and using, Artificial Intelligence. At the Clean Show, there was a rather low-key buzz, but I managed to find a couple companies and organizations that have made a commitment to developing AI for use in the drycleaning field. I released […]
