Pretty much every point-of-sale system tracks and records each customer’s Year To Date dollars spent with you in your dry cleaning shop, and some will go a little further and will include recording all the money a customer has spent with you over the years they have been doing business with you. Both metrics are […]
Last month I was blessed to celebrate my 70th birthday with my family and friends. Of course, when one reaches a milestone such as this it is only natural to look back at things we have done over the years and chart how you got to this place in life. While looking back at the […]
As I am writing this article, the calendar is mercilessly moving toward another year. Another milestone to look back at how we did over the previous twelve months and look forward to another year of challenges and opportunities. I am convinced the next year will be one of uncertainty as questions on the economic, regulatory […]
