How I Got Here: Rob Parker

Current Position: Rob Parker, 25, is a district manager at Dependable Cleaners. The Company: Dependable Cleaners celebrates its 80th anniversary this year. It is headquartered in Quincy, Massachusetts and has 175 employees. The business has thirteen locations, two full-service laundromats, Style by Dependable couture cleaning, plus free pick up and delivery to over fifty towns […]

Navigating Turbulence: How Employee and Company Culture Shape Customer Experience

The connection between employee well-being, company culture and customer experience has never been more crucial. While you might have streamlined department handoffs and optimized team communication, an underlying challenge is affecting your workforce and directly impacting the quality of service and experience you deliver. It is a fact that better employee and company culture leads […]