Among SPOT’s first customers, Faye’s has been a family-owned/woman-run operation – spanning three generations – since 1968
SPOT Business Systems, LLC, an independent software vendor (ISV) serving customers in the dry cleaning industry, recently recognized long-time customer Faye’s Laundry & Dry Cleaning’s fiftieth year in business. To help celebrate Faye’s milestone, SPOT has provided branded materials, including commemorative “Faye’s 50th Anniversary” store signage and giveaways for customers at their three locations in Layton, Kaysville and Syracuse in Utah.
Faye’s Laundry & Dry Cleaning is the namesake of the late Faye Cummings, who, along with her husband, Russ, started the business in 1968 with their first location in Layton, Utah. In 1989, Faye’s daughter, Sharon Dutcher and her husband Cliff purchased Faye’s and ran the business for another 25 years before selling the business to their oldest daughter, Coral Peterson and her husband Alex. Faye’s remains a family affair, with three generations Cummings’ descendants still active in the business.
Over the past 50 years, Faye’s grew from a single dry cleaning service to become a full-service fabricare specialist, offering laundromat/do-it-yourself and wet-cleaning services, alterations and repairs, wash-and-fold services and specialty-item cleaning for everything from wedding dresses to window treatments. Today Faye’s serves more than 25,000 customers at three locations, including laundromat and dry cleaning services in Layton and Kaysville, Utah and dry cleaning-only services in Syracuse, Utah. Despite the changes over the last 50 years, the family’s focus has been consistent: to be the trusted home-town cleaner in the communities they serve.
“One thing that my mother instilled in me, along with every member of our family, is the importance of going the extra mile for our customers,” said Sharon Dutcher, who still works every day at Faye’s, despite passing the business down to her daughter in 2014. “From preserving heirloom clothing in acid-free packaging to sewing on buttons as needed, we strive daily to put out a product that we – and our customers, can be proud of.”
In 1991, not long after taking over the business from her mother, Dutcher sought out a service to help digitally track customer orders and monitor cash flow. She chose a new company, SPOT Business Systems, to handle these duties so she could focus on the business of cleaning. Over the next 29 years, the relationship between Faye’s and SPOT has grown to include a variety of hosting services. All Faye’s stores are now digitally linked and SPOT backs up all of Faye’s information/transactions daily. Additionally, SPOT has automated several key processes, including barcoding, texting for pick-up and delivery services and e-mail outreach to customers.
“SPOT has been a trusted partner for nearly 30 years and they have consistently met our growing needs,” added Dutcher. “SPOT made us a better company – more efficient, more effective and better able to keep in touch with our customers. We couldn’t do what we do without them.”
“We’re proud of our long, successful relationship with Faye’s and we couldn’t be happier for the family as they celebrate such an important milestone,” said Mark Jones, director of operations for SPOT Business Systems, LLC. “We look forward to enjoying many more years of partnership and we are confident we can continue to meet their needs.”