Top dry cleaners from across the United States and Canada gathered in San Francisco, California and Nassau, Bahamas to review and develop their management skills.
The Methods for Management group met in San Francisco to visit Laundry Locker. Laundry Locker is a technology-forward company that provides customers with drop-off laundry and dry cleaning service. The group observed new techniques for developing customer service for younger generations who want high-level service that falls outside traditional models.
In Nassau, the group toured New Oriental Cleaners. This visit explored the challenges that businesses face on islands or in isolated areas. Those challenges include learning how to navigate with limited deliveries, power outages and serious storms. MfM dry cleaners gained skills in problem solving strategies and contingency planning. Lana Lee-Brogdon of New Oriental Cleaners not only showed the group true strength and skill, but also a wonderful time exploring the island from sun, sand and a feast fit for kings.
Kermit Engh of Methods for Management, facilitated the groups with problem solving development, accountability with financials and thinking outside the box by visiting other members’ dry cleaners. Kermit’s philosophy reminds us all that we are, “a business manager that happens to run a dry cleaning business.”
MfM has been serving dry cleaners since 1953. The groups work together to challenge each other for the betterment of their companies in a noncompetitive environment.