It’s a valid question, no? So many businesses these days are desperate to rebuild their sales back to pre-Covid levels and it seems everyone is out to find new customers. So much so that I’m of the opinion that it seems like there is too much focus on reaching prospective customers. Don’t get me wrong, […]
Pretty much every point-of-sale system tracks and records each customer’s Year To Date dollars spent with you in your dry cleaning shop, and some will go a little further and will include recording all the money a customer has spent with you over the years they have been doing business with you. Both metrics are […]
Define “A Customer” KPI’s (Key Performance Indicators) are basically numbers. You simply have to know and follow certain numbers because they can be very informative and telling. Key Performance Indicators can act as a dashboard informing you how certain parts of your business is performing. You are likely familiar with some basic KPI’s (Key Performance […]
