This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7 and resolve problems quickly and easily. Xplor Spot – a leading business management software for the dry cleaning and laundry industry under Xplor Technologies – announced an innovative feature called Virtual Agent. This new feature can handle basic inquiries, enhancing efficiency […]
Poor customer service can haunt you for years to come, especially if you don’t stay laser focused and strategic. With the Halloween holiday coming up it’s perfect timing to share how poor customer service can leave you with the hairs standing up on the back of your neck. Customer Haunting: Poor customer service can leave […]
Jay Baer is a renowned author, speaker and digital marketing expert known for his contributions to customer experience and content marketing. With a career spanning over two decades, Baer has established himself as a thought leader in the ever-evolving landscape of digital marketing and customer engagement. Baer founded Convince & Convert, a consulting firm specializing […]
