The future of work is here and navigating the new workplace will require relentless leadership. With employee engagement at an all-time low in over a decade, the workplace is undoubtedly different. The only solution moving ahead is a focus on the employee experience. Today, personal fulfillment often eclipses traditional success metrics and businesses are called […]
The essence of customer service frequently becomes overshadowed by the relentless pursuit of profit and operational efficiency. Yet, amidst this, the profound impact of treating customers with genuine respect, empathy and appreciation remains a fundamental truth. This concept, while seemingly straightforward, is a powerful catalyst for elevating a company’s customer service from merely transactional to […]
The dry cleaning industry faces several challenges, including but not limited to, rising costs, health and safety concerns, staff shortages and skill issues, but poor customer service should not be one of them for you in 2024. Here are the three things you must avoid if you want to make the Customer experience your competitive […]
