Poor customer service can haunt you for years to come, especially if you don’t stay laser focused and strategic. With the Halloween holiday coming up it’s perfect timing to share how poor customer service can leave you with the hairs standing up on the back of your neck. Customer Haunting: Poor customer service can leave […]
Jay Baer is a renowned author, speaker and digital marketing expert known for his contributions to customer experience and content marketing. With a career spanning over two decades, Baer has established himself as a thought leader in the ever-evolving landscape of digital marketing and customer engagement. Baer founded Convince & Convert, a consulting firm specializing […]
Pardon the pun, but yes, these days, your reputation truly does rule, and Google’s rules regarding your online reputation and review generation has recently changed. There have been some significant changes you may not be aware of, so please read on. With the release of Apple’s privacy update to their operating system, both Facebook and […]
