The excitement builds as The Clean Show 2017 approaches. This opportunity for those of us in the drycleaning industry to mix, mingle, learn and share always provides special insights that can only be found in peer-to-peer cost groups. From the Young Presidents’ Organization, Vistage, Tuchman Advisory Group and others within our own industry, these groups […]
In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said, “We get our fair share of complaints on a weekly basis coming through our customer service department. We produce a high volume and our customers are […]
A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer. This problem came to my attention once again while waiting in line at a local store. What might have been an easily pacified situation escalated into a very unpleasant encounter. I asked myself how this disagreement could […]
