A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer. This problem came to my attention once again while waiting in line at a local store. What might have been an easily pacified situation escalated into a very unpleasant encounter. I asked myself how this disagreement could […]
Former Tingue Sales Representative to Lead Laundry Industry’s Iconic Brand Global laundry product supplier Tingue has named Ty Acton president Promoted from VP Sales by CEO David Tingue, Acton is responsible for implementing the company’s overall strategic direction, driving its sales strategy and leading the 4th-generation, family-owned organization founded in 1902 on a global expansion […]
The New Year always brings with it the need for New Year’s resolutions and the inspiration to set goals. We establish them in our personal lives and it is equally important to establish them in our businesses. More than 80% of the 300 small-business owners surveyed in a recent Staples National Small Business Survey said […]
