In the April 2017 edition of Cleaner & Launderer (page 12), the title of my monthly column was “The Company Creed.” The mission statements of three companies were featured. To illustrate my point, I invited you to join me in a small experiment. The task was to identify some companies that have recently provided you […]
The excitement builds as The Clean Show 2017 approaches. This opportunity for those of us in the drycleaning industry to mix, mingle, learn and share always provides special insights that can only be found in peer-to-peer cost groups. From the Young Presidents’ Organization, Vistage, Tuchman Advisory Group and others within our own industry, these groups […]
In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said, “We get our fair share of complaints on a weekly basis coming through our customer service department. We produce a high volume and our customers are […]
