Moving to a new area can be exciting, but it can also be challenging to adjust to a new environment. One of the tasks that often gets overlooked during the moving process is finding a new dry cleaner. But not for my friend Stuart, a meticulous dresser, persnickety about his entire wardrobe, and particular about who cares for his garments. Stuart recently informed me of his imminent relocation from Los Angeles to New York City. As someone who consistently spends north of $1,250 a month on garment care and ancillary services, he is concerned about who will tend to the cleanliness of his wardrobe once he departs La La Land and settles into The Big Apple. He reached out to me for my sage wisdom on this topic. I told him to wait for my wildly popular and globally read column in Cleaner & Launderer for a step-by-step guide to assist him in navigating the murky waters of finding a new dry cleaner.
For those like Stuart who rely on professional cleaning services to keep their wardrobe looking their best, finding a trustworthy and reliable dry cleaner in a new area should be a top priority. Here are some tips on looking for and choosing a dry cleaner after moving or relocating to a new place.
Do Your Research
The first step in finding a new dry cleaner is due diligence. Start by asking your friends, family and coworkers if they have any recommendations for a good dry cleaner in the area. Online reviews can also be a valuable source of information, allowing you to read about other customers’ experiences with different dry cleaning services in the area. Be sure to check multiple sources to get a well-rounded understanding of each business you are considering.
Consider Convenience
When choosing a dry cleaner, it is essential to consider convenience. An establishment that provides pick-up and delivery is ideal. Perhaps you’re the type that prefers to do your errands while wasting your own valuable time. If so, look for a dry cleaner near your home or workplace that has convenient hours of operation. Drop-off and pick-up will be more accessible and save you time and hassle in the long run.
Check for Specialization
Not all dry cleaners are created equal, and some may specialize in specific types of garments or fabrics. Suppose you have delicate items or clothing made from unique materials. In that case, finding a dry cleaner with experience and expertise in handling these items is vital. Look for a dry cleaner that advertises expertise in handling specialized items or materials. Ask about their experience with specific things that need cleaning.
Inspect the Facilities
Before choosing a dry cleaner, take the time to visit the plant or headquarters in person. A clean and well-organized facility indicates that the dry cleaner takes pride in their work and pays attention to detail. Look for signs of cleanliness, organization and attention to detail, such as neatly hung and tagged clothing, clean floors, tidy workspaces and presentable customer service representatives.
Inquire About Pricing
Yes, price is indeed only an issue in the absence of value. However, pricing can be a significant consideration when choosing a dry cleaner. Before committing to a service, inquire about its pricing structure and any additional fees that may apply. Some dry cleaners charge by the item, while others charge by weight (go figure), and prices vary widely depending on the type of service you require. Be sure to ask about any discounts or promotions that may be available, as well as any fees for rush orders or special requests.
Ask About Turnaround Times
When choosing a dry cleaner, asking about their turnaround times is essential. Some dry cleaners offer same-day or next-day service, while others may take several days to complete an order. Consider your schedule and how quickly you need your items back, and choose a dry cleaner that can accommodate your needs.
Evaluate Customer Service
Customer service is an important consideration when choosing a drycleaner. Look for a business that is responsive to your inquiries and questions and has friendly and helpful staff. A good dry cleaner should be willing to answer any questions you may have. It should be responsive to any concerns or issues that arise.
Check for Industry Certifications
Certifications can be an indication that a drycleaner is committed to quality and excellence. Look for a dry cleaner with certifications or accreditations from industry organizations such as the Drycleaning & Laundry Institute or the National Cleaners Association. These organizations provide training and support to dry cleaners, and their certifications indicate a business’s commitment to quality and professionalism.
In conclusion, finding a new dry cleaner after moving or relocating to a new area can be a challenge. However, doing your research and considering factors such as the ones mentioned should help narrow your choices to a concise list.
John Leano works for BRYAN’S Cleaners & Laundry in Pasadena, California. Anyone with access to the internet can contact him via email: Leano@BryansCleaners.com
