I understand your business. The staff complain that they are over. worked, under paid, and many don’t show up for scheduled shifts. Customers are up your butt complaining about the most trivial thing, complaining about what prices you charge, can I have this ready in a half an hour (and its 15 minutes until closing […]
Yes, learning is a process. Statistics reveal that more than half of all employees leave because of lack of on-the-job training. There is school and there is on-the-job training. This has long been a much-debated issue. Perhaps as much as the “Quality vs. Price” argument. It has followed me around like a little pup back […]
I have been asked many times if I believe in asking customers if they will sign a Release Form for troublesome and risky items to be cleaned. I agree with using them and yet I disagree also. It’s a tough call. I will try to explain this call of opinion from the most expensive drycleaners […]
