This month I invite you to join me in a little exercise. Not the type of activity that takes place at the gym. That would be a total waste of time and energy as well as an insult to my sedentary lifestyle. Try to recall three instances since January where you received exceptional customer service […]
In continuing our discussion of Calming Upset Customers, this article includes insights from two Tuchman Advisory Group members. Anni Lundy, Director ~ Memories Gown Preservation ~ Houston, TX said, “We get our fair share of complaints on a weekly basis coming through our customer service department. We produce a high volume and our customers are […]
Continental Girbau West (CG West) announced that Steve Mendoza and Michelle Podany joined the CG West Team. Mendoza serves as parts and warehouse assistant, while Podany serves as office support coordinator. Podany, of Whittier, California, serves CG West customers, as well. As office support coordinator, she supports CG West’s sales staff, responds to customer inquiries, […]
