A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer. This problem came to my attention once again while waiting in line at a local store. What might have been an easily pacified situation escalated into a very unpleasant encounter. I asked myself how this disagreement could […]
Current Position: Monika Manter has worked full-time for Balfurd Dry Cleaners in State College, Pennsylvania for nearly six years. She was the Customer Service Manager for four years before taking on the role as Vice President of Retail Operations approximately 18 months ago. The Company: Balfurd Dry Cleaners, serving its community since 1927, was founded […]
DLI & NCA’s cooperative is set for the Now Onyx Resort in Punta Cana, Dominican Republic, January 13th – 15th, 2017. Attend a special Welcome Reception, January 12. This brand-new all-inclusive resort packs tons of value. The conference features morning seminars with professional speakers. Afternoons and evenings are free, allowing you to relax in the […]
