Navigating Turbulence: How Employee and Company Culture Shape Customer Experience

The connection between employee well-being, company culture and customer experience has never been more crucial. While you might have streamlined department handoffs and optimized team communication, an underlying challenge is affecting your workforce and directly impacting the quality of service and experience you deliver. It is a fact that better employee and company culture leads […]

Slow Times Ahead

DLI’s July Offerings Aim to Help Cleaners Maintain Steady Income Professional drycleaning and laundry operators in the northern hemisphere are watching hopelessly as business slows to a crawl during the historically-slow summer months. Dave Coyle of Maverick Drycleaners will share some ideas on how cleaners can bring in more ice cream sundae money for their […]