Manage your environmental issues, don’t let them manage you. I’m thrilled to be launching a new series of The Environmental Corner this year. My predecessor and mentor, Steve Henshaw, has been a long-time contributor to the Cleaner and Launderer and has been advising our friends in the dry cleaning industry on environmental contamination and insurance […]
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One Hit Wonders Or Life Time Value?
A lot of dry cleaners believe that if they can get a customer in the door with an order, give them good service and quality cleaning, and do so at a low price, the customer will return and become a customer for life. If that truly was the case, your business would be doubling at […]
Lead Me On, Take My Hand
In today’s business climate, every drycleaning plant in existence will need bold leadership (from the owner down to the section manager or supervisor) to accommodate the best in organized leadership, efficiency and forward thinking processing. It’s a consistently business world and we must move forward to compete. To my way of thinking, leadership will supercede […]