As a business owner, you must make some many important decisions but one of the most important decisions is about your insurance coverage. I shudder every time I speak to a business owner who says they do not have insurance because they do not need it! All I think is they are so lucky nothing […]
Author: Jackie Smith
Jackie Smith has been in the dry-cleaning industry for over 40 years. Her experience spans from owning a drycleaning business to working for Henderson Insurance Agency who specializes in the fabricare industry. She currently serves on the CCA Board as well as the board for So Cal Cleaners Association. She can be reached at jmshb@socal.rr.com.
Are There Hidden Hazards At Your Business?
Most of us take pride in the fact that we give the best service or we remove more spots than our competition. But how many of us take the time to really look for hazards around our workplace? Hazards are everywhere, but when you look at them every day, they become commonplace and unnoticeable. Many […]
Is Your Customer Service Slipping?
While shopping at the various retailers recently, I have noticed that some of their customer service is just not the same. At Sports Chalet, I paid for my items. The cashier handled the transaction, put my items in a bag and then dropped the bag on the counter. No thank you, no smile, nothing. At […]