I’m all for being efficient. Efficiency saves production labor, production costs, makes for quicker workdays, and so on and so on. This is true for any industry that has a labor factor. The very definition of efficiency by the dictionary and related sources is to describe and prescribe the extent to which time, effort or […]
Category: Customers
The Six Steps Of Handling A Complaint: With Milt Chortkoff and Robert Shapiro
It’s been a fabulous day at work. All the orders were ready on time and the seemingly endless numbers of transactions have gone by without a hitch. Ms. Bialek complimented us on how nice her white dress looks and was very impressed that we were able to get the nasty red wine stain out. You […]
Green Mean$ Green! Can You Afford To Not Go Green? By Steve Henshaw in Collaboration with John Soderberg, PE Esq 1
Nowadays everyone in business wants to be considered environmentally “friendly” or “green.” The retail dry cleaning industry is no exception. In fact, given the ecological concern over perc, actual or perceived, the retail dry cleaning trade has been at the forefront of the green movement. However, there is another aspect of an environmentally friendly operation […]