Such an important issue is retention of customers. I must have seen fifty different ways plant owners have done this over my 40 years in this industry. With the advent of computers in recent years, it has become easier to track our customer’s habits. Unfortunately, not everyone utilizes this all so important data to see […]
Tag: Kenney
Processing Difficult Stains By: Kenney Slatten
The very nature and purpose of drycleaning/wetcleaning in any solvent is not just for the sole purpose of stain removal. Surprised to hear me say that? Some of you probably are but many of you will (I hope) agree. There is no guarantee of stain removal or 100% successful restoration. Many times it does happen […]
Are We Really Moving Forward? By Kenney Slatten
Sometimes I wonder where we are heading in this industry. Not to be accused of being less than progressive, I write my comments carefully and with full understanding that we must move forward to survive. I question how forward we are really moving. Some things in this industry are pretty exciting if you have attended […]