Do Over

Scenario 1: The valued customer enters your dry cleaning establishment to retrieve his Brioni two-piece, double-breasted suit. (Yes, the double-breasted suit is back in style.) He clearly told your customer service representative that the lapels should not be creased; they should instead be rolled. However, the suit inexplicably cleared its way through inspection with the […]

Writer Spotlight: Everett Childers

Everett Childers has spent most of his life in the drycleaning industry as a Plant Owner, Columnist, Sales Engineer, Consultant, Technical Advisor, College Instructor, Educator, Author of the Master Drycleaners Notebook and other drycleaning textbooks. He has spoken at numerous association and company Open Houses. His books are available through his website, or may […]