How I Got Here: Monika Manter

Current Position: Monika Manter has worked full-time for Balfurd Dry Cleaners in State College, Pennsylvania for nearly six years. She was the Customer Service Manager for four years before taking on the role as Vice President of Retail Operations approximately 18 months ago. The Company: Balfurd Dry Cleaners, serving its community since 1927, was founded […]

“Best Overall Service 2015” Awarded To Champion Cleaners

DLI Mystery Shopping Program “Essential” to Success For the second consecutive year, Champion Cleaners of Birmingham, Alabama owner David Whitehurst earned the “Best Overall Service” Award. His three locations received the highest overall mystery shopping scores again in 2015. Pictured at Champion Cleaners Greystone location (left to right) are  Sheila Mims, Customer Service Manager; Craig […]

New App Simplifies, Streamlines and Speeds Up Garment Analysis Process

No boxes, no shipping or insurance costs, no waiting DLI’s Garment Analysis App enables members to skip the time and expense of sending garments to DLI’s International Textile Garment Analysis Laboratory for analysis. DLI’s experts examine photos members send with some basic information. With this information and imagery, DLI experts can identify most garment problems. […]