As a business owner, you want your team to be fully engaged, especially regarding the customer experience. However, you will sometimes disappoint customers. You must know the areas where you drop the ball and create systems to make them right when they happen. Some companies need help to do that. In a recent encounter with […]
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Reviews and Trust
Do you find online reviews of a business as amazing and frustrating as I do? It’s amazing that you can work your butt off for decades busting your hump bending over backwards serving customers every whim, and then one customer will go online and write a terrible review about you that just guts you. It’s […]
More Perks for Exhibitors at SDA Cleaners Showcase 2023
Known for its top-notch, cutting-edge programs, the Cleaners Showcase will be in the Dallas area at the Irving Convention Center, April 28th – 30th, 2023 in Irving, Texas. SDA President Kyle Nesbit says, “We are thrilled to host the only cleaner equipment show in the United States next year. SDA already has the DLI Board […]