As a leader, you don’t just make decisions. Your primary role is guiding, motivating and supporting your team, making them feel valued and integral to their success. Think of yourself as both a coach and a manager. You ensure your team is always moving forward by giving consistent, helpful feedback and mentoring your team. But […]
The future of work is here and navigating the new workplace will require relentless leadership. With employee engagement at an all-time low in over a decade, the workplace is undoubtedly different. The only solution moving ahead is a focus on the employee experience. Today, personal fulfillment often eclipses traditional success metrics and businesses are called […]
The essence of customer service frequently becomes overshadowed by the relentless pursuit of profit and operational efficiency. Yet, amidst this, the profound impact of treating customers with genuine respect, empathy and appreciation remains a fundamental truth. This concept, while seemingly straightforward, is a powerful catalyst for elevating a company’s customer service from merely transactional to […]
