The dictionary defines quality control as “the process of inspecting products to ensure that they meet the required quality standards.” Quality control is necessary in every business if you want your business to succeed and grow. My mother, many years ago, was a quality control inspector for Johnson & Johnson. Back then, they only made […]
Author: Jackie Smith
Jackie Smith has been in the dry-cleaning industry for over 40 years. Her experience spans from owning a drycleaning business to working for Henderson Insurance Agency who specializes in the fabricare industry. She currently serves on the CCA Board as well as the board for So Cal Cleaners Association. She can be reached at jmshb@socal.rr.com.
Do You Want Fries With That?
Every time you order at a fast food restaurant, you are always asked “do you want fries, drink or try our new product.” Our industry is a service industry and yet we do not try to “up-sell” our customers. Think of the amount of money you may be leaving on the table because you neglect […]
Some Worker Compensation Reminders
First, I would like to start with a reminder. In the state of California, if you have employees, you must carry worker compensation coverage. Even if you only have one part-time worker, this is still required. This coverage protects you and your employees. The district attorney’s office is actively inspecting businesses to ensure this coverage […]