According to data from the US Chamber of Commerce, 75% of employees have admitted to stealing from their employers at least once and 38% admit to stealing from employers at least twice. The FBI refers to employee theft as the fastest growing crime in the U.S. costing businesses about 7% of their expected margins. This […]
Over the years, I have spoken to hundreds of small business owners. I have been surprised how many of them do not have adequate personnel files for their employees. Some have an application, many do not even have that! Why Have A Personnel File? This file is a track record of important paperwork for your […]
In a service business, there are few things more valuable (or more rare) than customer loyalty. This loyalty must be earned, every visit, every day. We know retaining customers is much less expensive than acquiring new ones. So, you need to examine what your do to promote customer loyalty and what you might do to […]
