January is the season of fresh starts in our industry. New goals, new systems, new intentions. Yet one of the most powerful opportunities to improve customer experience isn’t found in new equipment, software or pricing strategies. It happens every day at the front counter …often in moments so small they are easy to overlook. The […]
It seems that’s when November comes around is when we really focus on customer appreciation and showing thanks. Sometimes, it can get overwhelming because we tend to also see dollar signs when it comes to showing our appreciation. I’m sharing with you 50 different ways you can show thanks for little to no dollars (under […]
Poor customer service can haunt you for years to come, especially if you don’t stay laser focused and strategic. With the Halloween holiday coming up it’s perfect timing to share how poor customer service can leave you with the hairs standing up on the back of your neck. Customer Haunting: Poor customer service can leave […]
