As I sit here in cold Buffalo, NY… with 18″ + of fresh snow covering the ground, and freezing temperatures of 14 degrees, I sign onto a zoom call. A call that is filled with willing-to-learn, business owners and team leaders. Participants have cleared their schedules to be on the call, they grab a drink […]
We’ve all been there… customer walks in to pick up an order. They get checked out and away they go. Systematically, simple. When they get home, they realize something’s missing. They call the store, they’re nice, there is a a genuine concern for the missing garment. Within moments and after a couple questions, you find […]
As we round out 2021, let’s take a moment to recognize an achievement on one of the more familiar personalities in our industry, James Peuster. JP (as many of us know him as), begins his 20th year consulting teams across America (and internationally). Originally under the guidance of Al Robson of Biz Builders, James found […]
