Many of the problems in this world are due to poor listening. Volumes have been written for as many years as any of us can remember. Yet, there is still the agent, customer representative, spouse or our own darn selves who don’t really listen to what the other person is really saying. Currently I average […]
Author: Kenney Slatten
Kenney Slatten Training Company is a Dry Cleaning and Laundry Consulting Firm Specializing in Environmental Training and Certification. Kenney Slatten Training Company, or KSTC, is based in Texas with offices in Arizona and California. Kenney Slatten is a certified instructor/trainer for the Drycleaning & Laundry Institute (DLI), is actively involved in the San Diego Drycleaners Association, the California Cleaners Association, is an Allied Trade board member of DLI, the Executive Director of Western States Drycleaners & Launderers Association, a member of the International Drycleaners Congress, and a columnist for American Drycleaner and Western Cleaner and Launderer magazines. The Kenney Slatten Training Company provides the only complete environmental training and inspection process. Started in 1987, Kenny became the first instructor for California E.P.A, OSHA, and state regulations. Kenney publishes a 36 point plant requirement every year in trade publications which is his guide for plant training and certification. We are the only company that provides dry cleaning and laundry specific environmental training.
Kenney Slatten is a third generation drycleaner/laundryman from Houston, Texas. His company, KSTC, can teach you the skills you need to have a successful plant. His wagon is found all over the country parked under a tree just waiting for the next call to come to your plant. He can be reached at (800) 429-3990; e-mail: kslatten@aol.com or go to: www. kstraining.com.
It’s A Learning Process
Yes, learning is a process. Statistics reveal that more than half of all employees leave because of lack of on-the-job training. There is school and there is on-the-job training. This has long been a much-debated issue. Perhaps as much as the “Quality vs. Price” argument. It has followed me around like a little pup back […]
Show Your Customers Some Expertise
I have been asked many times if I believe in asking customers if they will sign a Release Form for troublesome and risky items to be cleaned. I agree with using them and yet I disagree also. It’s a tough call. I will try to explain this call of opinion from the most expensive drycleaners […]