DLI Continues to Offer Learning Opportunities for Members The Drycleaning & Laundry Institute offers two one-hour webinar programs on how drycleaners can outsource their payrolls and maximizing the spring high season, plus four weekly member meetings in April. DLI’s weekly Peer-to-Peer meetings continue to help members stay connected to share information and overcome challenges together. […]
DLI’s In-Store Mystery Shopping partner now conducts Telephone Call Secret Shopping evaluations for DLI members. DLI’s partner records conversations with the shops in all states where it is legal to do so without asking for consent. DLI’s customer service evaluation service will provide the following for members making use of the service: • A logon […]
Sixteen attendees visited Richmond, Virginia, for a three-day course in route operations and systems at Puritan Cleaners. DLI along with James Peuster of The Route Pros lead the course, including a plant tour and witnessing route meetings and structure. “Puritan Cleaners, especially Norman Way and Montell White were gracious hosts and their facility was a […]
