DLI’s In-Store Mystery Shopping partner now conducts Telephone Call Secret Shopping evaluations for DLI members. DLI’s partner records conversations with the shops in all states where it is legal to do so without asking for consent. DLI’s customer service evaluation service will provide the following for members making use of the service: • A logon […]
Sixteen attendees visited Richmond, Virginia, for a three-day course in route operations and systems at Puritan Cleaners. DLI along with James Peuster of The Route Pros lead the course, including a plant tour and witnessing route meetings and structure. “Puritan Cleaners, especially Norman Way and Montell White were gracious hosts and their facility was a […]
The Drycleaning & Laundry Institute and the National Cleaners Association are taking their annual Brainstorming & Five Star Conference to Secret’s newest resort: Akumal Riviera Maya in Cancun, January 14th – 17th, 2016. Each morning of the conference features one seminar session with a professional speaker. Afternoons and evenings are free time to relax in […]
