The Drycleaning & Laundry Institute (DLI) and its regional partners are kicking off 2026 with a month of skill-building programs, expert-led webinars and high-value networking opportunities designed to help garment care professionals sharpen their operations, improve customer experience and boost business performance. January 30 Deadline for Next Virtual Basic Stain Removal Course Course Starts February […]
The essence of customer service frequently becomes overshadowed by the relentless pursuit of profit and operational efficiency. Yet, amidst this, the profound impact of treating customers with genuine respect, empathy and appreciation remains a fundamental truth. This concept, while seemingly straightforward, is a powerful catalyst for elevating a company’s customer service from merely transactional to […]
As a business owner, you want your team to be fully engaged, especially regarding the customer experience. However, you will sometimes disappoint customers. You must know the areas where you drop the ball and create systems to make them right when they happen. Some companies need help to do that. In a recent encounter with […]
