As a business owner, you want your team to be fully engaged, especially regarding the customer experience. However, you will sometimes disappoint customers. You must know the areas where you drop the ball and create systems to make them right when they happen. Some companies need help to do that. In a recent encounter with […]
Do you find online reviews of a business as amazing and frustrating as I do? It’s amazing that you can work your butt off for decades busting your hump bending over backwards serving customers every whim, and then one customer will go online and write a terrible review about you that just guts you. It’s […]
The dry cleaning industry is undergoing a remarkable transformation thanks to the introduction of automation technology. Robots have become a driving force behind positive change, reshaping the industry’s systems and offering many benefits to owners of garment care establishments worldwide. Let’s explore how automation technology revolutionizes the dry cleaning industry, driving efficiency, improving quality and […]
