As I look back on my involvement in the dry cleaning business, I am somewhat taken back by the reluctance of many in our industry to make the effort to market their services. I remember when I started in this profession, I believed that if I just got good enough at providing my clients with […]
Current Position: Bonnie Blum is the retail manager at City Cleaners in Akron, Ohio. Starting as a customer service representative (CSR) nearly fourteen years ago at age 19, Blum became a store manager after a few years.She was promoted to her current position just a few months before COVID-19 affected the United States in a […]
It’s a difficult time to be in virtually any business, except by pure irony, it’s a great time to be in virtual business. Sadly, as up-to-date as any dry cleaning or laundry company might be on their technology front, there is no getting away from the fact that physical actual work needs to be undertaken […]
