Schedule Also Includes Maintenance Instruction, Marketing Masterclass, Welcome Reception and Weekly Virtual Peer-to-Peer Meetings The Drycleaning & Laundry Institute (DLI) and its regional partner associations continue offering meetings, webinars, workshops and networking events this December. Industry professionals are invited to connect, learn and grow their businesses. Member Virtual Reception & Orientation December 3 – 3 […]
It’s only been a month since the Clean Show, but innovation con-tinues, advancing and advancing, at a pace that feels like the speed of light. At the Clean Show, A.I. was a hot topic, with only a couple exhibitors introducing A.I. products and services for drycleaners. But, in the past 30 days, A.I. has already […]
I will never forget a conversation I had with a business owner who told me, “We don’t need to train for service. It’s just common sense.” He truly believed every employee knew how to treat clients the “right way.” Six months later, that same business was fighting churn, morale was low, and clients were quietly […]
