Scenario 1: The valued customer enters your dry cleaning establishment to retrieve his Brioni two-piece, double-breasted suit. (Yes, the double-breasted suit is back in style.) He clearly told your customer service representative that the lapels should not be creased; they should instead be rolled. However, the suit inexplicably cleared its way through inspection with the […]
Tag: Dry Cleaning
Are There Hidden Hazards At Your Business?
Most of us take pride in the fact that we give the best service or we remove more spots than our competition. But how many of us take the time to really look for hazards around our workplace? Hazards are everywhere, but when you look at them every day, they become commonplace and unnoticeable. Many […]
Words From the Street
Mobile, Friendly and Optimized Even though there is still a segment of consumers who use The Yellow Pages to search for the services of garment care specialists such as dry cleaners, it is clearly evident that we are a very mobile society. Ninety percent of American adults have a mobile phone and two out of […]