I will never forget a conversation I had with a business owner who told me, “We don’t need to train for service. It’s just common sense.” He truly believed every employee knew how to treat clients the “right way.” Six months later, that same business was fighting churn, morale was low, and clients were quietly […]
As a leader, you don’t just make decisions. Your primary role is guiding, motivating and supporting your team, making them feel valued and integral to their success. Think of yourself as both a coach and a manager. You ensure your team is always moving forward by giving consistent, helpful feedback and mentoring your team. But […]
The future of work is here and navigating the new workplace will require relentless leadership. With employee engagement at an all-time low in over a decade, the workplace is undoubtedly different. The only solution moving ahead is a focus on the employee experience. Today, personal fulfillment often eclipses traditional success metrics and businesses are called […]
