As 2025 winds down, many business leaders are asking the same question: “What do we need to do differently next year?” For service-based businesses, especially, growth isn’t just about getting more clients. It’s about keeping the ones you already have; consistently, confidently and without chaos. After consulting with high-7 and 8-figure companies this year, I’ve […]
I will never forget a conversation I had with a business owner who told me, “We don’t need to train for service. It’s just common sense.” He truly believed every employee knew how to treat clients the “right way.” Six months later, that same business was fighting churn, morale was low, and clients were quietly […]
As a leader, you don’t just make decisions. Your primary role is guiding, motivating and supporting your team, making them feel valued and integral to their success. Think of yourself as both a coach and a manager. You ensure your team is always moving forward by giving consistent, helpful feedback and mentoring your team. But […]
