In a service business, there are few things more valuable (or more rare) than customer loyalty. This loyalty must be earned, every visit, every day. We know retaining customers is much less expensive than acquiring new ones. So, you need to examine what your do to promote customer loyalty and what you might do to […]
No one likes to fire anyone. As result, we have a tendency to put off this unpleasant task. Firing someone will have an impact on your entire staff – either positively or negatively. However, waiting too long can stunt the growth of your business as well as create a low morale among your employees. I […]
2018 is close to ending. Looking back over this year, have you accomplished what you set out to do in January 2018? Did you meet your short term goals or did you not bother to even make short term goals? Excuses are easy when cash is tight and you find yourself working many more hours […]
