Many of the problems in this world are due to poor listening. Volumes have been written for as many years as any of us can remember. Yet, there is still the agent, customer representative, spouse or our own darn selves who don’t really listen to what the other person is really saying. Currently I average […]
I have been asked many times if I believe in asking customers if they will sign a Release Form for troublesome and risky items to be cleaned. I agree with using them and yet I disagree also. It’s a tough call. I will try to explain this call of opinion from the most expensive drycleaners […]
You may remember I wrote an article on hats about 16 months ago. My passion for hats has not subsided. One of the few good things about “progress” is that I know history repeats itself. That means what others have discarded as old and fuddy-duddy will make its mark again, someday. Newer is not always […]
