Oh my, the clock is certainly ticking. The year is already half over, and I am looking at my list of things I hope to accomplish this year – but my to do list seems like it just keeps getting bigger. Yes, the first part of the year has been good. Sales are up, our […]
As a business owner, you want your team to be fully engaged, especially regarding the customer experience. However, you will sometimes disappoint customers. You must know the areas where you drop the ball and create systems to make them right when they happen. Some companies need help to do that. In a recent encounter with […]
Do you find online reviews of a business as amazing and frustrating as I do? It’s amazing that you can work your butt off for decades busting your hump bending over backwards serving customers every whim, and then one customer will go online and write a terrible review about you that just guts you. It’s […]
