I will never forget a conversation I had with a business owner who told me, “We don’t need to train for service. It’s just common sense.” He truly believed every employee knew how to treat clients the “right way.” Six months later, that same business was fighting churn, morale was low, and clients were quietly […]
Thompson retires as publisher of American Coin-Op, American Drycleaner, American Laundry News Chicago, June 5, 2025 — American Trade Magazines LLC — publisher of American Coin-Op, American Drycleaner and American Laundry News — announces a change in ownership. Effective June 1, Nathan Frerichs acquired majority ownership of the company and became its president/publisher. Meanwhile, Charles […]
Yes, seriously, have you ever tried to be your own customer? Why? Because, it’s an enlightening experience. Recently, I’ve tried conducting business with various companies here in the city in which I live, and the experience has been, well, less than satisfactory. My experience was so bad that I thought that I had to try […]
